Wired and Dangerous: How Your Customers Have Changed and What to Do About It

$19.95$9.99
Wired and Dangerous: How Your Customers Have Changed and What to Do About It

(30) - Price updated 1 week ago

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go... Read more at Amazon.com >>

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